Head Waiter/waitress | Job in North Yorkshire

*Excellent Customer Service Skills

• : Ability to provide exceptional service, anticipate customer needs, and resolve complaints effectively.

• *Strong Leadership Qualities

• : Capability to oversee the waitstaff, coordinate their activities, and ensure seamless service delivery.

• *Knowledge of Food and Beverage Operations

• : Understanding of food preparation, pairing menu items with appropriate beverages, and inventory management.

• *Flexibility and Adaptability

• : Ability to adapt to changes in the work environment, handle peak hours efficiently, and maintain a positive attitude.

• *Excellent Communication Skills

• : Capacity to communicate effectively with both customers and staff, ensuring all are satisfied.

• *Physical Stamina and Mobility

• : Ability to stand for long periods, lift heavy objects, and move quickly when needed.

• *Attention to Detail

• : Capability to maintain high standards of cleanliness and organization, as well as adhering to health and safety regulations.

• *Team Player

• : Willingness to work collaboratively with the kitchen staff, other waitstaff, and management to ensure a smooth dining experience for guests.

• *Wine and Beverage Knowledge

• : Understanding of different types of wines and beverages, and ability to recommend appropriate pairings.

• *Event Management Experience

• : Ability to coordinate events within the restaurant, such as private dinners or special occasions.

• *Foreign Language Skills

• : Proficiency in a second language, particularly relevant to our region's diverse customer base, will be highly regarded.

• *Training and Development

• : Experience in training and mentoring junior waitstaff is desirable but not essential.

• *IT Literacy

• : Familiarity with restaurant management software is beneficial, as is general computer literacy for tasks such as managing reservations and inventory.

Candidate Expectations

Thank you for considering a role as the Head Waiter/Waitress in Yorkshire and The Humber with our esteemed organisation. In this position, you will be responsible for leading our front-of-house team to deliver exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

• Lead the front-of-house team, setting an example of professionalism, efficiency, and dedication in all tasks related to table service, food preparation, and guest interaction.
• Train and mentor junior waiters/waitresses to develop their skills and provide high-quality service consistently.
• Greet guests warmly, make them feel comfortable, and guide them through the menu, answering any questions they may have.
• Maintain a clean and organized dining area, ensuring tables are set up efficiently and effectively for each seating, and promptly clear away used dishes and glasses.
• Collaborate with kitchen staff to ensure food orders are accurate, timely, and presented beautifully. Address any issues or complaints promptly and professionally.
• Foster a positive work environment by communicating effectively with the team, providing constructive feedback, and promoting open dialogue about improving guest experience.
• Adhere to the organisation's health and safety guidelines, ensuring that food preparation and service adhere to all necessary regulations.
• Participate in inventory management, ordering supplies, and monitoring stock levels to ensure a consistent level of service is maintained.
• Contribute to the development of promotional events, special menus, or other initiatives to enhance our guests' dining experience and attract new customers.
• Maintain professional composure during busy periods, prioritising tasks effectively, and making quick decisions when necessary to maintain a positive guest experience.
• Proven experience as a Head Waiter/Waitress in a high-end dining establishment.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication, interpersonal, and customer service skills.
• A sound understanding of food preparation processes and presentation techniques.
• Proficiency in using POS (Point of Sale) systems.
• Flexibility to work evenings, weekends, and holidays as required by the business needs.
• Ability to maintain a positive attitude under pressure and ensure high-quality service consistently.
• A passion for food and dining with a commitment to continued learning and development in the hospitality industry.
• Strong organizational skills, attention to detail, and the ability to work well under pressure.
• Willingness to contribute ideas and collaborate on initiatives to enhance our guests' experience and attract new customers. By joining our team as a Head Waiter/Waitress, you will be part of an organisation that values quality, excellence, and continuous improvement. We look forward to the possibility of welcoming you to our team!

Role Overview

In our esteemed establishment nestled in the heart of Yorkshire and The Humber we are seeking a dedicated and experienced Head Waiter/Waitress to join our dynamic team. This is an exceptional opportunity for a passionate, service-oriented professional to take on a pivotal role in delivering unparalleled guest experiences within a vibrant and fast-paced hospitality environment.

*Primary Responsibilities: *

• Leading and mentoring the waitstaff, fostering a collaborative and supportive team culture that prioritizes exceptional guest service.
• Overseeing day-to-day restaurant operations, ensuring seamless execution of all dining services.
• Collaborating with kitchen staff to monitor food quality, presentation, and timeliness.
• Implementing and upholding the highest standards of guest service, responding promptly and professionally to any customer inquiries or concerns.
• Managing table seating arrangements and maintaining an efficient flow of service throughout the dining areas.
• Maintaining a clean and organized restaurant environment, adhering to all health, safety, and sanitation regulations.
• Continuously seeking opportunities for improvement, contributing innovative ideas to enhance our guests' dining experiences.

*Qualifications: *

• Proven experience as a Head Waiter/Waitress in a high-end restaurant or comparable hospitality setting.
• Strong leadership skills and the ability to motivate and guide a team effectively.
• Exceptional communication and interpersonal skills with a knack for resolving issues quickly and diplomatically.
• A passion for excellent guest service and an understanding of the importance of creating lasting, positive impressions.
• Flexibility to work during peak meal periods, including evenings and weekends as required.
• Proficiency in using point-of-sale (POS) systems and reservation software.
• A valid food handler's license and up-to-date knowledge of local health department regulations is preferred. Join our team and elevate your career as a Head Waiter/Waitress where you will have the opportunity to excel in an environment that values dedication, creativity, and a commitment to delivering unparalleled guest experiences. We look forward to receiving your application!

Daily Responsibilities

In this challenging and rewarding role as a Head Waiter/Waitress within the dynamic hospitality industry of Yorkshire and The Humber, you will be at the forefront of delivering exceptional guest experiences every day. Your primary responsibilities will encompass:

*Leadership

• : Oversee the service team to ensure a smooth operation, providing guidance and support where necessary. Foster a positive work environment that encourages collaboration, growth, and continuous improvement.

• *Guest Experience

• : Deliver superior service to our guests by anticipating their needs, addressing concerns promptly, and maintaining a friendly, professional demeanor at all times.

• *Menu Knowledge

• : Maintain an in-depth understanding of the menu offerings, dietary restrictions, and wine pairings to make personalized recommendations to our valued patrons.

• *Table Management

• : Oversee the setup, maintenance, and breakdown of tables and dining areas, ensuring a clean and inviting environment for our guests.

• *Inventory Control

• : Collaborate with the management team in monitoring, ordering, and maintaining adequate stock levels for service items, such as tableware, glassware, and linens.

• *Training & Development

• : Assist in the training and development of new waitstaff members, guiding them towards mastering the skills and knowledge needed to excel within their roles.

• *Quality Assurance

• : Participate in regular quality assurance checks to ensure consistency in service delivery across all dining areas and maintain a high standard of cleanliness, presentation, and adherence to health regulations.

• *Collaboration with Management

• : Work closely with the kitchen staff, bartenders, and other departments to ensure seamless coordination during peak meal periods and special events.

• *Problem Solving

• : Quickly address service issues that may arise, demonstrating exceptional problem-solving skills and maintaining a professional demeanor under pressure.

• *Continuous Improvement

• : Actively seek opportunities to enhance the guest experience by identifying areas for improvement and implementing strategies to optimize operations and service quality.

Hiring Purpose

In our esteemed hospitality organisation we are seeking an exceptional Head Waiter/Waitress to join our dedicated team in the Yorkshire and Humber region. This is a pivotal role that requires not just a passion for service excellence but also a commitment to embodying our core values of professionalism, teamwork, and customer satisfaction. As the Head Waiter/Waitress, you will be responsible for overseeing and leading our waitstaff, ensuring a seamless and memorable dining experience for every guest. Your role is crucial in maintaining the high standards that we are known for and contributing to the continued success of our establishment. Key Responsibilities:

• Lead and motivate the waitstaff team, providing guidance and support where necessary.
• Maintain exceptional service standards, ensuring every guest's needs are promptly met with a smile.
• Collaborate with kitchen staff to ensure timely delivery of dishes.
• Resolve any customer complaints in a professional and courteous manner, striving to turn every negative situation into a positive one.
• Conduct regular team meetings to discuss service improvements, feedback, and training needs.
• Ensure the cleanliness and organisation of the dining area, maintaining a welcoming and inviting environment for our guests.
• Collaborate with management in creating and updating menus, specials, and promotions. Qualifications:
• Proven experience as a Head Waiter/Waitress or similar role within a high-end hospitality establishment.
• Strong leadership skills with the ability to motivate, train, and mentor team members.
• Exceptional communication and interpersonal skills with a focus on delivering excellent customer service.
• Proficiency in food and wine pairings, as well as an understanding of current dining trends.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A valid food hygiene certificate is essential. If you are a dedicated hospitality professional with a passion for excellence we would love to hear from you. Join our team in the Yorkshire and Humber region and help us continue to set the bar high in customer satisfaction and service excellence. Apply today!