Senior Operations Manager | Job in Lancashire

Job Synopsis: Senior Operations Manager - RFI Ops Manager

Location: North West, United Kingdom

Sector: Telecommunications/Radio Frequency Identification (RFID)

Job Title: Senior Operations Manager - RFI Ops Manager

Job Description:

We are seeking a dynamic and experienced Senior Operations Manager to join our team in the North West region. This role is critical in ensuring the smooth operation of our Radio Frequency Identification (RFID) systems across multiple sites, maintaining high levels of performance and efficiency.

Key Responsibilities:

• Develop and implement operational strategies for RFID operations, aligned with business objectives.
• Oversee the day-to-day operations of RFID facilities, ensuring optimal performance and compliance with regulatory standards.
• Manage a team of operational staff, providing leadership, mentoring, and training to promote professional growth and development.
• Collaborate with cross-functional teams to improve processes and drive operational excellence.
• Monitor key performance indicators (KPIs) and implement corrective actions as necessary to maintain high levels of service quality.
• Ensure the timely resolution of any operational issues that may arise, minimizing downtime and maximizing productivity.
• Stay abreast of industry trends, technological advancements, and best practices in RFID operations.
• Develop and maintain strong relationships with key stakeholders, including suppliers, customers, and regulatory bodies.
• Contribute to the strategic planning process by providing insights on operational capabilities, constraints, and opportunities for growth.
• Lead project teams when necessary, ensuring projects are delivered on time, within budget, and meet or exceed performance expectations.

Qualifications:

• Bachelor's degree in Engineering, Technology, Business Administration, or a related field. Advanced degrees may be considered an asset.
• Minimum of 7 years of experience in RFID operations management, with at least 3 years in a senior leadership role.
• Proven track record of leading teams and driving operational excellence in high-volume, fast-paced environments.
• Strong knowledge of RFID systems, technologies, and regulations.
• Excellent strategic thinking and planning skills, with the ability to translate strategies into actionable plans.
• Outstanding leadership and communication skills, with the ability to inspire and motivate team members.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Strong project management skills, with the ability to manage multiple projects simultaneously and ensure timely delivery.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.

We offer a competitive salary package, comprehensive benefits, and opportunities for professional development and growth. If you are an experienced operations manager seeking a challenging role in a dynamic industry, we encourage you to apply.

Please note that this job description is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position.

is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Professional Skills

In the role of Senior Operations Manager - RFI Ops Manager, the following professional skills are crucial for success:

• *Strategic Planning and Execution:

• Develop and implement effective operational strategies that align with the organization's objectives. This includes managing resources efficiently to achieve desired outcomes.

• *Leadership:

• Demonstrate strong leadership qualities by inspiring, motivating, and guiding a team towards achieving shared goals. Foster an environment of collaboration, innovation, and continuous improvement.

• *Risk Management:

• Identify potential risks within the operational environment and implement measures to mitigate these risks effectively. This includes creating contingency plans for unforeseen circumstances.

• *Financial Acumen:

• Analyze financial data to make informed decisions about resource allocation, budgeting, and cost control. Understand the impact of operational decisions on the company's bottom line.

• *Technical Knowledge:

• Possess a solid understanding of Radio Frequency Identification (RFI) systems and related technologies. Stay updated with advancements in this field to ensure optimal system performance.

• *Project Management:

• Lead complex projects from inception through completion, ensuring they are delivered on time, within budget, and meet required quality standards. This includes managing project risks and stakeholder expectations effectively.

• *Communication Skills:

• Effectively communicate with all levels of the organization, both internally and externally. This includes writing clear and concise reports, giving presentations, and negotiating agreements.

• *Problem-Solving:

• Ability to analyze complex issues, identify root causes, and develop creative solutions. Demonstrate resilience in the face of challenges and adapt quickly to changing circumstances.

• *Customer Focus:

• Prioritize customer satisfaction by ensuring operational processes are efficient, effective, and aligned with customer needs. This includes maintaining open lines of communication with customers and responding promptly to their concerns.

• *Regulatory Compliance:

• Ensure all operations comply with relevant industry regulations and standards. Stay updated on changes in the regulatory landscape and implement necessary adjustments proactively.

Candidate Expectations

In this critical role as the Senior Operations Manager - RFI Ops Manager in our North West operation, we seek a dynamic and experienced leader with a proven track record in managing complex operational functions. The ideal candidate will demonstrate strategic thinking, excellent communication skills, and a strong ability to lead teams to success.

• Overseeing the daily operations of the RFI (Radio Frequency Identification) department, ensuring smooth, efficient, and compliant processes are consistently followed.

• Developing and implementing operational strategies that align with company objectives, improving operational efficiency, reducing costs, and enhancing overall performance.

• Leading a team of managers and staff, providing guidance, mentorship, and fostering an environment of continuous learning and growth.

• Collaborating with cross-functional teams to ensure seamless integration of RFI operations with other departments and business units.

• Analyzing operational data and performance metrics to identify trends, areas for improvement, and opportunities for optimization.

• Managing risks associated with RFI operations, implementing contingency plans as needed, and ensuring compliance with relevant regulations and standards.

• Staying abreast of industry trends, technological advancements, and best practices in the field of RFI operations to drive innovation and maintain a competitive edge.

• Representing the company in relevant industry forums, conferences, and events, fostering relationships with key stakeholders and thought leaders.

• Developing and managing the operational budget for the RFI department, ensuring resource allocation is strategic and cost-effective.

• Building strong relationships with suppliers, vendors, and other external partners to ensure timely delivery of goods and services required for RFI operations.

• Bachelor's degree in Business Administration, Operations Management, or a related field; an advanced degree is preferred.

• Minimum of 8 years of experience in operations management, with at least 5 years in a leadership role. Experience in the RFI industry is highly desirable.

• Proven track record of developing and implementing effective operational strategies that drive efficiency, reduce costs, and improve overall performance.

• Strong leadership skills, with a demonstrated ability to motivate and guide teams towards achieving common goals.

• Excellent communication skills, both written and verbal, with the ability to effectively convey complex ideas to diverse audiences.

• Strong analytical and problem-solving abilities, with a proven ability to use data to inform decision-making and drive operational improvements.

• Strong understanding of relevant regulations, standards, and best practices in the field of RFI operations.

• Familiarity with project management methodologies and tools, with the ability to manage multiple projects simultaneously.

• Proficiency in using operations management software and systems is required.

• Ability to travel as needed (approximately 25% of time) for meetings, conferences, and site visits.

By joining our team as a Senior Operations Manager - RFI Ops Manager, you will have the opportunity to make a significant impact on our North West operation while working in a dynamic, supportive, and innovative environment. We are an equal opportunity employer and welcome applications from all qualified candidates. We look forward to your application!

About Us

Welcome to , a dynamic and rapidly growing organization based in the heart of North West, UK. We are dedicated to delivering world-class financial solutions that empower businesses and individuals alike to thrive in today's evolving economic landscape. Our commitment to excellence is reflected in our unwavering focus on innovation, integrity, and exceptional customer service.

At , we believe that success is built on the foundation of a strong, cohesive team. As such, we are always on the lookout for talented individuals who share our passion for success and our commitment to making a positive impact in the financial sector. Our culture is one of collaboration, growth, and learning, where each team member has the opportunity to make their mark and contribute to our collective success.

We are currently seeking an experienced and dynamic Senior Operations Manager - RFI Ops Manager to join our operations team. This role is critical to ensuring the smooth running of our Reconciliations, Financial Reporting, and Investigations (RFI) functions, which play a pivotal role in maintaining our reputation for integrity and reliability.

The ideal candidate will have a strong background in financial operations management, with a proven track record of leading high-performing teams and driving operational efficiency. They will be adept at navigating complex financial systems, possessing a deep understanding of reconciliations, reporting, and investigative processes.

In this role, you will:

• Lead the RFI team, providing strategic direction and day-to-day management.
• Ensure the smooth running of all RFI operations, including reconciliations, financial reporting, and investigations.
• Collaborate with other departments to drive operational excellence across the organization.
• Develop and implement strategies to improve efficiency and accuracy in RFI operations.
• Serve as a key point of contact for senior stakeholders regarding RFI operations.
• Foster a culture of continuous learning, growth, and development within the team.
• Contribute to the strategic direction of the organization by providing insights from your area of expertise.

If you are an ambitious, results-driven professional with a passion for financial operations and a commitment to excellence, we would love to hear from you. Join us at and help shape the future of financial services in North West.

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, age, national origin, marital status, disability or veteran status.